paytech is looking for a Customer Support Specialist (L2) in Limassol! paytech is a fast-growing fintech company transforming the way online payments work. We offer a lot of freedom and great opportunities for professional growth within the team.
What you will do:
•Resolve complex customer technical issues end-to-end, providing clear updates throughout the process;
•Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis;
•Reproduce reported issues in test environments and escalate bugs to Engineering;
•Assist with internal testing of new features, AI, and releases;
•Document solutions and contribute to the internal knowledge base;
•Support and mentor junior agents.
What we expect:
•English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus;
•1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment;
•Strong understanding of APIs, payment systems, and basic SQL/database queries;
•Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users;
•Strong team collaboration skills;
•Ability to manage multiple tasks and priorities in a fast-paced environment.
What we offer:
•Competitive salary package and performance-based bonuses;
•Clear career progression path toward senior technical or product-related roles;
•Sports and lunch compensation;
•Ongoing technical training and professional growth opportunities;
•Work equipment tailored to your needs (Mac / Windows / Linux);
•Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view;
•The option to work in a hybrid format after the probation period;
•Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.
