About
paytech is a fast-growing fintech company transforming the way online payments work.
Responsibilities
•Resolve complex customer technical issues end-to-end and provide clear updates throughout the process
•Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis
•Reproduce reported issues in test environments and escalate bugs to Engineering
•Assist with internal testing of new features, AI, and releases
•Document solutions and contribute to the internal knowledge base
•Support and mentor junior agents
Requirements
•English proficiency at B2 level or higher
•At least 1 year of experience in a B2B support role within fintech, payments, or a similar technical environment
•Strong understanding of APIs, payment systems, and basic SQL/database queries
•Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users
•Strong team collaboration skills
•Ability to manage multiple tasks and priorities in a fast-paced environment
Nice to have: native or fluent Russian
Conditions
•Competitive salary package and performance-based bonuses
•Sports and lunch compensation
•Ongoing technical training and professional growth opportunities
•Work equipment tailored to your needs (Mac / Windows / Linux)
•Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a rooftop view
•Hybrid work option after the probation period
•Team events and private medical insurance after the probation period
•Additional perks and full support with work permit arrangements
•The role is office-based, with hybrid work available after the probation period
