About paytech
paytech is a payment technology company that provides secure, scalable, and frictionless payment solutions for businesses worldwide. Its payment gateway powers thousands of merchants, and the company is expanding its capabilities with new functionality.
Responsibilities
•Handle complex technical issues escalated by customers and own cases through resolution, providing clear updates and explanations
•Troubleshoot product, system, and integration issues by analyzing logs, transaction data, system behavior, and other technical information
•Reproduce customer-reported issues in internal or test environments and collaborate with Engineering teams to escalate bugs and support their resolution
•Support internal testing of new features, AI, fixes, or releases when needed
•Document troubleshooting processes, known issues, and solutions, and contribute to technical documentation and knowledge base articles
•Support and mentor junior agents by sharing expertise and helping them resolve technical issues
Requirements
•Native or fluent Russian; English proficiency at B1 level or higher
•Experience in a B2B support role within fintech, payments, or a similar technical environment
•Understanding of APIs, payment systems, and basic SQL/database queries
•Ability to analyze complex technical problems, identify root causes, implement solutions, and explain technical concepts to non-technical users
•Strong team collaboration skills
•Ability to work in a 24/7 shift-based environment
•Ability to manage multiple tasks and priorities in a fast-paced environment
Conditions
•Competitive salary package and performance-based bonuses
•Clear career progression path toward senior technical or product-related roles
•Ongoing technical training and professional growth opportunities
•Friendly, dynamic, and multicultural environment
•Hybrid work option available after the probation period
