About the company
Webbing is a global data MVNO that delivers enterprise-grade global connectivity and IoT services across more than 200 countries and 600+ mobile carrier networks. Its secured network provides network protection and web content intelligence. The company's software platform enables enterprise customers to manage, monitor, and optimize data usage in real time.
Responsibilities
•Respond to customer inquiries and support requests through Zendesk and other channels
•Troubleshoot basic technical and operational issues
•Log, classify, and follow up on customer tickets according to SLA guidelines
•Escalate complex or unresolved issues to senior team members when necessary
•Communicate clearly and professionally with customers in English
•Follow internal workflows and contribute to knowledge base documentation when needed
Requirements
•Education in Telecommunications, IT, or a related technical field is mandatory
•Fluent written and spoken English is mandatory
•Strong communication skills and a customer-oriented mindset
•Ability to work independently and as part of a team
•Basic problem-solving skills and willingness to learn technical troubleshooting
Nice to have
•1+ year of previous customer support experience, interest in telecom, mobile technologies, and IoT
Conditions
•Location: Riga
•Salary level: 1400-1600 EUR gross
•Potential to earn additional pay for night shifts and public holidays
•Rotating shifts as part of a 24/7 support team
•Working night shifts from home is possible; after probation, working from home 1–2 days is possible
•Social benefits: 200 EURO monthly Wolt food allowance
•Medical insurance
•Free mobile services with Tele2
•Car parking spot
•Team events
