Description
Customer Support Engineer - London
📋 Description
•Act as an escalation point for customers and internal team members on complex or technical issues
•Become a product expert, developing a deep understanding of how Heidi works and how customers use it
•Provide exceptional technical support by clearly understanding customer needs, communicating
•Perform in-depth analysis and debugging of complex technical issues, applying sound judgment and
•Own customer issues from initial contact through to resolution, ensuring timely, accurate responses
•Collaborate closely with engineering and product teams to understand, reproduce, and resolve
🎯 Requirements
•2+ years' experience in a support engineer role.
•A proactive individual who thrives in a fast-paced startup environment and enjoys collaborating
•Strong problem-solving skills with the ability to think critically and learn on the fly.
•Strong customer focus - you excel at and genuinely enjoy helping customers.
•Excellent communication skills, including the ability to question, clarify, empathise, use
•Understanding of web development, with some experience using Python, React, Node, FastAPI, and
🎁 Benefits
•Health and dental cover
•£700 annual learning and development budget
•£100/month health and wellness allowance
•£500 home office budget
•26 weeks paid primary parental leave
•18 weeks paid secondary parental leave
