Location
Ruston, Louisiana, United States; onsite in a corporate office setting
Company
Origin Bank provides banking products and services with a people-focused customer service culture.
What you will do
•Handle inbound customer calls and resolve financial and non-financial inquiries related to loans, deposits, cards, ACH, and account services.
•Process account transfers, loan payments, check orders, stop payments, address changes, and other maintenance requests.
•Support consumer and business electronic banking, mobile banking, password resets, login issues, and mobile remote deposit.
•Log and process account errors, fraudulent transactions, Reg E disputes, and deposit or loan-related requests.
•Analyze customer relationships and recommend relevant banking products and services.
•Provide backup switchboard support while maintaining service standards, confidentiality, accuracy, and professionalism.
Requirements
•High school diploma or GED.
•Six months to one year of customer service, call center, sales, or banking experience.
•Ability to communicate clearly, use secure financial systems and digital tools, and maintain attention to detail.
•Ability to work onsite in Ruston, Louisiana, and perform the listed physical duties, including lifting up to 25 pounds occasionally.
•Ability to meet pre-employment screening requirements, including criminal background, credit, fingerprint, drug, OFAC, reference, employment, and education checks.
Culture & Benefits
•Part-time role in a professional banking office with a collaborative and inclusive work environment.
•Access to a Dream Manager program and guidance from a certified health and wellness coach.
•Free access to certified financial professionals for personal financial planning.
•Educational opportunities to maintain and expand banking and systems knowledge.
•Occasional travel may be required.
Hiring process
•Pre-employment screenings are completed after acceptance of a conditional offer.
•Screenings include background, credit, fingerprint, drug, OFAC, reference, employment, and education checks.
