About the Company
ASBIS is a global value-added distributor, OEM, and solutions provider with over 2,700 employees across more than 34 subsidiaries in the EMEA region. It has over 36 years of experience serving clients and suppliers.
Responsibilities
•Analyze the end-to-end customer and operational journey, including ordering, payment, coffee preparation, pickup, queue management, replenishment, cleaning, maintenance, and service
•Gather and prioritize requirements from customers, business stakeholders, operations, service teams, and technology partners
•Translate business and operational needs into product specifications, user stories, functional and non-functional requirements, and acceptance criteria
•Coordinate development across software, robotics, hardware, payment/POS, coffee equipment, and monitoring systems
•Manage integrations with payment providers, POS systems, acquiring platforms, and other external services
•Define and improve remote monitoring, alerts, diagnostics, inventory and ingredient monitoring, and service workflows
•Work with engineering and operations teams to improve kiosk reliability, availability, throughput, and ease of maintenance
•Lead product releases from discovery and planning through development, testing, deployment, rollout, and post-release analysis
•Use operational and product data to identify bottlenecks, failures, and opportunities for automation and product improvement
•Support product localization and deployment across different markets, including market-specific payment, operational, and regulatory requirements
Requirements
•5+ years of experience as a Product Manager, Product Owner, or Project Manager managing technology products
•Strong ability to analyze and map end-to-end business and operational processes
•Experience gathering and translating business requirements into clear product specifications
•Proficiency in writing user stories, functional and non-functional requirements, and acceptance criteria
•Good understanding of APIs, data flows, system integrations, and payment/POS technologies
•Ability to communicate effectively with software developers, hardware engineers, and other technical specialists
•Understanding of the software development lifecycle and Agile methodologies, including SCRUM and KANBAN
•Experience working with external technology vendors and integration partners
•Technical background or education in IT, engineering, business, or a related field
•Excellent communication and negotiation skills
•Strong facilitation and stakeholder management skills
•Ability to coordinate multidisciplinary teams and align technical and business stakeholders
•High adaptability and resilience in a fast-changing environment
•Detail-oriented while maintaining an understanding of overall product and business objectives
•Comfortable working hands-on and taking responsibility beyond a strictly defined functional area
Nice to Have
•Experience with complex products involving software and physical/hardware components, automation, robotics, IoT, self-service, unattended retail, or operational technology
Conditions
No conditions are specified in the posting.
