Description
The role establishes a strategic support framework that empowers non-technical users to create agents in MS Copilot Studio through expert guidance, training, and technical architecture. It supports scalable deployments for Citizen Developers and serves as the subject matter expertise for the internal support organization.
Responsibilities
•Design and implement a self-service support framework that guides non-technical users through agent creation in MS Copilot Studio
•Develop step-by-step training materials, workshops, and visual documentation for Citizen Developers
•Define scalable, secure, and compliant technical architecture for Copilot Studio environments, integrated with business systems via Power Automate and APIs
•Mentor and support business users, assist with deployments, and act as the final escalation point for complex agent configurations
•Define the agent lifecycle from ideation and training through deployment, governance, and maintenance
•Develop a strategy for promoting and selling the support service and communicate its value to technical and non-technical stakeholders
Requirements
•5+ years of experience architecting and deploying complex MS Copilot Studio solutions, including governance and security best practices
•Experience designing processes and documentation for non-technical users, with a focus on intuitive UI/UX and guided workflows
•Deep knowledge of the Power Platform ecosystem, including Power Automate, Power Pages, and Dataverse, and a strong understanding of low-code architecture
•Ability to communicate technical concepts clearly and create structured training paths and actionable documentation
•Ability to define long-term architectural vision and governance strategy
•Strong understanding of system integration points, connectors, and APIs for enriching Copilot Studio agents
•English proficiency at B2 level or higher
Conditions
No conditions specified in the posting.
