Description
We are looking for a Senior Application Support Engineer to join our team and take ownership of the day-to-day support, operation, monitoring, and release of our middle and back office (M&BO) application portfolio. The role focuses on minimizing the adverse impact of incidents through rapid resolution and proactive maintenance, while ensuring the stability and reliability of critical business applications.
Responsibilities
•Provide high-quality operational and technical application support to internal business functions
•Resolve incidents and service requests for the M&BO application portfolio in line with defined Service Level Agreements
•Perform daily morning and evening checks for all critical applications and deliver a status summary report to the IT Operations Team
•Contribute to the planning of application releases and configuration changes, working with the Delivery Team to ensure successful deployments
•Run core team processes such as Change Management, Problem Management, Month End, Quarterly Application Audits, Application Server patching, and cyclical application restarts
•Proactively identify application improvements in the areas of performance, availability, and automation of repetitive tasks
•Maintain strong working relationships with internal departments, 3rd party vendors, and hosting providers
Requirements
•3+ years of application support experience
•Expertise in SQL and NoSQL, with hands-on experience in database management systems such as Oracle, MySQL, or MongoDB
•Familiarity with various operating systems, including Windows, Linux, and Unix
•Understanding of cloud platforms such as AWS, Azure, or Google Cloud
•Knowledge of programming languages sufficient to carry out small changes, continuous improvement, and automation
•Background in the ITIL framework and best practices for IT service management
•Understanding of the Software Development Life Cycle (SDLC) stages, including development and deployment
•Competency in basic networking principles and protocols
•Strong problem-solving skills, with the ability to diagnose and resolve technical issues efficiently and balance investigation vs. escalation to 3rd lines or management
•Customer service orientation, with a focus on providing excellent support and maintaining high customer satisfaction
•Capability to collaborate within a team environment and work with other departments
•Flexibility to adapt to new technologies and changing business requirements, with attention to detail, strong time management, and a commitment to continuous learning
•Excellent verbal and written communication skills to interact effectively with clients and team members; English proficiency at B2+ level
Nice to have
•Proficiency in .NET
•Skills in Azure DevOps
•Experience with ServiceNow
•Background in the Energy sector
•Understanding of exchange-traded financial instruments
•Expertise in trading and risk management
Conditions
No conditions specified in the posting.
