About Perk
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries.
As an Onboarding Specialist at Perk, you'll guide Premium and Pro customers across the Italian and other Perk emerging markets from signup to launch. You'll learn how each customer works, configure our platform to meet their needs and lead a rollout that helps their teams adopt it with confidence. You'll own the implementation plan and act as the customer's main point of contact throughout their onboarding. Working closely with customer stakeholders and internal teams, you'll bring together platform configuration, technical coordination, training and change management to set each customer up for long-term success. We take ownership of the customer experience from the first conversation through launch. That means listening closely, making practical recommendations, managing projects with care and working across teams to solve problems. We're curious about technology and use data, feedback and AI tools to keep improving how we work.
Responsibilities
•Lead customer implementations from discovery through launch, owning the rollout plan, timelines, risks and next steps.
•Run consultative conversations to understand customer requirements, travel policies, stakeholders and goals.
•Configure customer accounts, coordinate integration needs, troubleshoot issues and check that the platform is ready to use.
•Use your understanding of each customer's needs and data-driven best practices to recommend a practical rollout approach that supports adoption across their organisation.
•Deliver tailored training for key stakeholders, including company-wide and executive audiences where needed.
•Monitor early booking activity after launch and proactively address gaps or concerns.
•Keep accurate records of customer requirements and decisions, using tools such as Gong and AI assistants to improve follow-up, ensure zero loss of customer data and reduce administrative work.
•Use feedback, data and coaching to keep improving the customer onboarding experience and your own approach.
•Take on additional projects related to IS Team alignment with other departments.
•Ensure that project team members have a clear understanding of timelines, tasks, risks and issues.
Requirements
•Full professional proficiency in written and spoken Italian and English. Polish, Spanish or Ukrainian language skills would be a plus.
•Previous relevant professional experience either as an Implementation Specialist, Sales, Account Management, Project Management or other related roles.
•Experience managing customer expectations, coordinating stakeholders and keeping multiple workstreams on track.
•Strong project coordination, communication and problem-solving skills, with the ability to understand customer requirements and explain technical solutions clearly.
•Curiosity about AI tools and a willingness to use them to work more effectively.
•A proactive, solution-oriented approach to challenges.
•Ability to build relationships with stakeholders at different levels and adapt your communication to each audience.
•Comfortable working in a fast-paced, high-growth environment and managing competing priorities.
Benefits
•Competitive compensation and equity ownership in Perk
•Generous allocation of vacation days plus public holidays
•Choice of private healthcare or a gym allowance
•Life Insurance
•Perk events, including the annual summer party
•Access to Spring Health, providing 12x therapy and 12x coaching sessions for you and your loved ones
•Flexible compensation plan
•17 weeks' paid parental leave during your child's first year
•16 paid hours per year for volunteering
•Up to 20 "Work from Anywhere" days per year
•In real-life English, Spanish and Catalan lessons
•Four-week, fully paid sabbatical once you reach 5 years
•Relocation support to one of the company's hubs
Interview Process
•Talent Acquisition Partner Interview - 30 mins virtual
•Hiring Manager's Assessment Interview - 60 mins - in-person interview
•Values interview - 30 mins virtual
Working Model
AI is embedded in how Perk works across every function. The tools used day-to-day are AI-enabled to move faster and spend more time on work that matters, including using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work. Perk takes an IRL-first approach to work, where the team works together in-person 3 days a week. This role requires being based within commuting distance of the hub. For certain roles, relocation help is available from anywhere in the world. English is the official language at the office; please submit your resume in English if you apply.
