About Strive Pharmacy
Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. Strive was started because the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers. Compounding gives Strive the tools to do that. Every formulation prepared is built to the specific needs of a specific person, and every interaction is guided by that same commitment to personalized care.
Mission: Strive exists to disrupt an industry long overdue for a more personal approach to care, putting the human element at the center of every formulation, patient interaction, and provider partnership.
Position Type: Full-Time
As a Client Onboarding Specialist with Strive Pharmacy, you will provide essential support, ensuring customers (providers) receive an exceptional experience as you guide them through the onboarding process, ending with a smooth hand-off to the sales teams. You will manage multiple projects including escalating issues to the appropriate teams and providing cross-functional feedback.
Responsibilities
•Manage Onboarding: Facilitate the onboarding process for new clinics in a timely manner with clear instructions, ensuring a seamless experience.
•Collect Feedback: Capture customer feedback to improve the onboarding process and experience.
•Cross-functional Collaboration: Work closely with internal teams such as Customer Success and Customer Experience, escalating issues to the appropriate teams, creating and updating customer education materials pertaining to the provider portal, and ensuring customer satisfaction.
•Onboarding Project Support: Assist with onboarding tasks such as creating Office Manager accounts after initial set-up, route inquiries from shared inbox and Slack channels to appropriate teams.
•CRM Utilization: Effectively utilize HubSpot CRM to meticulously track and manage onboarding progress. Create and maintain internal documentation and customer records with a focus on data integrity/cleanliness with the highest confidentiality and data security standards.
Requirements
Experience:
•Pharmacy technician trainee license in the state you are located in/will be working out of
•A minimum of 1-2 years of customer service, customer onboarding, or relevant experience
Skills:
•Strong verbal and written communication
•Exceptional organizational skills with a keen attention to detail
•Ability to work independently and collaboratively
•Be adaptable and open to experiment/learn as new processes are developed
•Curious mindset with the confidence to voice your ideas
Other:
•Proficiency in HIPAA compliance protocols, with a deep understanding of the importance of safeguarding sensitive patient information
•Experience with Life File or a willingness to undergo training to acquire proficiency
•Familiarity with CRM platforms, preferably HubSpot, with the ability to adapt quickly to new technologies
Work Environment: This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.
Conditions
Compensation: $48,000—$52,000 USD
Benefits:
•Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
•Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
•Paid time off
•Sick time
•FSA and HSA options
•Parental leave
•401(k) with employer matching
•Life insurance
•Vision and dental insurance
•Veterinary insurance
Culture: Culture isn't an afterthought at Strive. It's something actively built — a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues, with support for personal and professional growth both inside and outside the workplace.
