About the role
Last date to apply: 19 November 2026
Do you master Swedish and Norwegian at a professional level, and would you like to help create the best customer experience in the Nordic market?
GARDENA, part of Husqvarna Group, is looking for two Customer Care Specialists for our Nordic Customer Care team in Sweden. One position is full-time (100%), and the other is part-time (80%).
We are building the Customer Care organisation of the future, and we are looking for service-minded colleagues who master Swedish and Norwegian and who like to solve challenges and make a difference for customers every day. You will work in a Nordic and international environment where collaboration, customer focus and development are central to everything we do.
What we offer
At GARDENA you become part of Husqvarna Group, an international organisation with strong brands and ambitious goals. You will join an engaged Nordic team with a strong spirit of collaboration and shared responsibility.
The role gives broad contact across functions and markets, as well as the opportunity to influence and improve the way we work. You will develop your knowledge of customer service, products, systems and business processes in an environment where learning and customer value go hand in hand.
About the role
As a Customer Care Specialist you have an important role in creating a smooth and professional customer experience across the whole Nordic market. You will have daily contact with our customers, the sales organisation, logistics and other internal functions, and ensure that questions, orders, deliveries and complaints are handled efficiently and with high quality.
You take ownership of customer cases, communicate clearly and proactively, and contribute to the further development of Customer Care Nordic.
Key responsibilities
•Handle incoming customer inquiries via phone, email and digital channels.
•Provide support related to products, orders, deliveries and complaints.
•Register, manage and follow up customer orders.
•Ensure correct customer and order data in our systems.
•Collaborate closely with colleagues in sales, logistics, planning and other support functions.
You will also contribute to improving processes and ways of working, and participate in projects and development initiatives within Customer Care Nordic.
Who you are
We are looking for someone who thrives on customer contact and is motivated by finding solutions. You are structured, precise and comfortable taking responsibility for your work.
You communicate clearly in both Swedish and Norwegian, collaborate well across functions and borders, and contribute positively to the team.
Qualifications
As the role involves daily contact with customers in several Nordic countries, language skills are essential. You must master Swedish and Norwegian at a professional level, and preferably also Danish.
Good English skills are required, and experience from a Nordic organisation is an advantage.
We would also like you to have:
•Previous experience from customer service, order administration or a similar service-oriented role.
•Strong administrative and organisational skills.
•A solution-oriented mindset and the ability to take ownership of customer cases.
•Good digital skills and confidence working in multiple systems.
•Ability to work independently while also being a collaborative team player.
Workplace
Huskvarna or Jonsered in Sweden.
How we work
We believe the best ideas arise when we are together. We spend most of our time together in the office, which creates room for collaboration, creativity and fast decisions. This applies to all our offices globally and helps us maintain a strong culture, support learning and development, and ensure everyone has access to the people and resources they need to succeed.
Development
At GARDENA we strive for an inclusive and diverse work environment, where we believe our differences are our strength. Our winning culture is important to us, and that is why we live by the values: we are brave, we are dedicated and we care.
Application
Submit your application as soon as possible, as we review applications on a rolling basis. State in your application whether you are interested in the full-time position, the part-time position, or both.
We do not accept applications via email due to GDPR regulations.
For more information about the position, contact hiring manager Jill Hansen, Team Leader Customer Care, at [email protected]
For questions about the recruitment process, contact Talent Acquisition Partner Katarina Engberg at [email protected]
Personal data processing
When you submit your application, we will process your personal data. If we choose to proceed with your application, we will ask you to confirm your identity before we give you a job offer.
For more information about how we process your personal data, who we may share it with and what rights you have, see our privacy policy.
About GARDENA
For over 50 years, GARDENA has worked to help people take better care of their gardens, patios and outdoor spaces. Driven by our own passion and experience in all aspects of garden care, we develop smart tools and thoughtful solutions that enable people around the world to create small moments of wonder in the garden – moments of accomplishment, satisfaction, order and joy, all year round, year after year. GARDENA is part of Husqvarna Group.
Welcome with your application – become part of our Nordic Customer Care team!
