About TheFork
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive.
Responsibilities
•Answer B2C and B2B customer requests via phone, email, and chat
•Listen carefully and understand each customer's needs
•Find the best solution, provide clear and accurate information, and ensure a positive customer experience
•Handle questions, issues, and complaints with professionalism and empathy
•Follow up on customer requests when needed
•Work independently while knowing when to ask for support
•Collaborate with other teams when additional support is required
Requirements
•Based in Barcelona
•C2 level of Italian and fluent in English. Speaking more languages is always welcome!
•A high level of communication skills
•Care about customer needs and always try to make their experience unique and satisfactory
•Knowledge in CRM tools
•Experienced in a customer support environment
•Loves helping people and genuinely cares about the customer experience
•Is friendly, positive, and empathetic
•Has excellent communication skills, both written and verbal
•Is autonomous, proactive, and solution-oriented, and brings a "can-do" attitude and always looks for a solution
•Can stay calm and professional when dealing with challenging situations
•Is comfortable managing several requests and priorities
•Pays attention to detail and is a team player who can also work independently
Benefits
•🍕 Lunch vouchers available for each working day
•🌎 International teams and a multicultural environment spanning 10 offices across Europe
•🤝 Highly inclusive working environment
•🤸♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
•🎓 Continuous learning and development programs
•😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey
•🐣 Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
•⏳ A program dedicated to helping you have the best work/life balance
•🏥 Health insurance fully covered by the company
•👩🦽 Life & Disability Insurance at no cost to the employee
•🍴 Amazing offices with dining, a coffee point on each floor, and leisure area
•🎤 Team building events
Conditions
•😄 An awesome team
•🏠 A permanent contract
•⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
