Responsibilities
•1st/2nd-level support for end users on hardware and software issues with Windows applications, Windows operating systems and networks
•Installation, configuration and maintenance of Windows laptops via Microsoft Intune
•User lifecycle management (on-/offboarding, workstation setup, Active Directory, Exchange Online)
•Processing and documenting incidents and service requests in our ticketing system
•Supporting the implementation of IT projects
Requirements
•Completed training as IT specialist for system integration or application development, or comparable qualification
•Good knowledge and experience in IT support
•Basic understanding of company IT infrastructure (LAN, WAN, VPN)
•Support experience with common software and hardware environments (Microsoft, Apple, Lenovo)
•High degree of customer orientation, flexibility, strong communication skills and team spirit
•Quick comprehension, understanding of operational workflows and processes
•High willingness to perform and motivation, as well as occasional willingness to travel to other locations for IT support
•Very good German skills in written and spoken form (at least C1 level)
Benefits
•Modern working environment with centrally located offices
•Monthly travel allowance of EUR 90.00
•Childcare allowance: parents receive tax-advantaged support for childcare costs, which vary by federal state, up to a maximum of EUR 100.00 per month
•Compatibility of work, family and leisure time through flexible working hours, part-time models and continued pay for the first 5 child-sick days per year
•Company pension scheme
•Occupational health management to promote mental and physical health, including discounted membership at Urban Sports
