Sulzer

Mitarbeiter Auftragsabwicklung Service (m/w/d)

In short

This role manages commercial order processing for repair and maintenance orders at an international engineering company, covering everything from order placement through billing. It involves coordinating deadlines, deliveries, material planning, invoicing, payment monitoring and complaint handling, with frequent contact with customers, suppliers and field staff. Candidates need completed commercial training, several years of order-processing experience, good technical understanding, and good German and English skills.

About the role
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Do you have experience in commercial order processing, a good technical understanding, and can you keep track of several ongoing orders at once? Then become part of our team and accompany our repair and maintenance orders from order placement through to successful billing.
Your Tasks
•Commercial processing of repair, refurbishment and maintenance orders
•Coordination and monitoring of deadlines and deliveries
•Material planning, order processing and delivery date tracking
•Organization and monitoring of transports
•Communication with customers, suppliers, field service, and other internal and external contacts
•Review of supplier invoices and preparation of customer, advance payment and final invoices
•Monitoring of incoming payments and support with dunning processes
•Handling of complaints, returns and invoice corrections
Your Profile
•Completed commercial apprenticeship/training
•Several years of professional experience in order processing
•Good technical understanding
•Confident handling of standard software
•Good German and English skills
•Structured and reliable way of working as well as strong customer and team orientation
What We Offer You
•International collaboration, open corporate culture and a motivated team
•Permanent employment contract
•Flexible working hours and 30 days of vacation
•Free fruit basket, coffee and water, and discounted lunch menu
•A strong, supportive team with good cohesion
•Modern work equipment
•Attractive compensation and additional benefits, including: discounts/employee benefits, JobRad bicycle leasing program, company pension scheme, company special services such as a family service hotline
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

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