About the Role
You will define and implement global learning and knowledge-management strategies for customer support. You will use AI-enabled learning platforms and digital knowledge tools, lead learning and knowledge teams, align initiatives with business priorities, measure their impact, and continuously improve programs using feedback and data.
Requirements
•Senior experience in learning and development, training, or knowledge-management leadership
•Experience designing and implementing corporate learning strategies
•Experience with AI-enabled learning and knowledge-management platforms such as Sana, Docebo, Cornerstone, or ServiceNow KM
•Experience leading teams and managing global stakeholders
•Business acumen and ability to align learning strategy with operational and commercial goals
•Attendance in the office three days per week
Responsibilities
•Define and implement a global learning strategy for customer support teams
•Use AI-powered platforms to create scalable and personalised learning solutions
•Embed learning into onboarding, career pathways, and product adoption
•Develop and own the Trading Services knowledge-management strategy
•Integrate knowledge bases, AI chatbots, and digital tools
•Lead, coach, and develop learning, training, and knowledge-management staff
•Partner with Product, Compliance, Trading, and Operations leaders
•Champion digital transformation in learning
•Define KPIs and use analytics to demonstrate impact
•Improve strategy using learner feedback, data, and performance outcomes
