About
Sonova is one of the world's leading hearing care providers headquartered in Switzerland.
Responsibilities
•Identify and develop AI use cases across Customer Experience and Operations
•Own AI initiatives from concept through implementation, adoption, and value realization
•Partner with IT, Digital/Data, Legal, Security, Operations, and business stakeholders
•Translate business requirements into practical AI solutions and drive user adoption
•Define KPIs and monitor the performance and business impact of AI solutions
•Support the scaling and continuous improvement of AI initiatives
•Promote responsible AI practices and ensure alignment with governance and regulatory requirements
Requirements
•Bachelor's or Master's degree in Business, Digital Transformation, Computer Science, Data Science, Information Systems, or a related field
•3+ years of experience in digital transformation, AI solutions, business process improvement, or similar roles
•Experience implementing and scaling digital or AI-driven solutions in a cross-functional environment
•Strong understanding of AI/GenAI and its practical business applications
•Strong stakeholder management, communication, and problem-solving skills
•Ability to translate complex AI concepts into clear business solutions
•Experience working in global and multicultural environments
•Fluent English
Nice to have
•Additional languages
•Customer Experience and/or Operations background
•Experience with Generative AI tools such as ChatGPT, Claude, or Copilot
•Knowledge of data, analytics, KPIs, and continuous improvement methodologies
•AI or change management certifications
Conditions
•Flexible hybrid working model
•Wide range of training opportunities for professional and personal development
•Exceptional growth opportunities with individual development plans
