About the Role
Join Our Team as a Local Support Specialist at RateHawk! Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we'd love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Responsibilities
•Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English
•Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction
•Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention
•Handle booking modifications and relocations with attention to detail and urgency
•Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery
•Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes
•Accurately document all work and partner interactions in our CRM system
Requirements
•Advanced level of Italian and English – you'll need to speak and write fluently
•You don't just solve problems – you prevent them. You anticipate partner needs and take initiative
•Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm
•You understand and empathize with customer concerns while working toward the best solution
•Fast at picking up new tools, systems, and processes with a result-oriented mindset
Nice to have:
•Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
•Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
Conditions
•Work from the comfort of your home!
•Base payment + monthly bonus
•Be part of a young and energetic group of specialists
•Tackle interesting and ambitious tasks that will elevate your professional skills
•We support your growth through seminars, trainings, and conferences
•Take advantage of corporate discounts on hotels and other services
