Devexperts

technical support specialist for trading platforms

In short

This is a remote technical support role for trading platforms at a fintech company (Devexperts) that builds trading software, brokerage automation and market data products for retail and brokerage houses, exchanges, and buy-side firms. The job centers on handling tickets, monitoring alerts, calls, notifications, and chats with diligence and quick response times in a frequently changing environment. It requires strong communication skills, attention to detail, and upper-intermediate English; basic Unix/Windows administration, SQL, networking, and monitoring tools (e.g. Zabbix, Jira, Confluence, Slack) are a plus.

About the company
Devexperts delivers products and tailor-made solutions to retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms, brokerage automation, complex software development projects, market data products, and IT consulting services.
Requirements
•Strong communication and soft skills
•Sharp attention to detail
•Diligence and quick responses to incoming information, including tickets, monitoring alerts, calls, notifications, and chats
•Ability to work in an environment with frequently changing context
•Upper-intermediate technical and general English, spoken and written
Will be a plus
•Basic IT skills, including administrator-level Unix and Windows, SQL, network technologies, and monitoring systems
•1+ years of customer support experience with foreign clients
•Experience with Zabbix or other monitoring tools, Jira, Confluence, and Slack
•A bachelor's or master's degree in computer science or professional secondary education related to network administration
Conditions
•Flexible working hours
•24 working days of paid vacation
•3 fully paid additional wellness days per year
•FitPass access for sports and related activities
•VIP medical insurance package
•Modern office with new equipment, PlayStation, table football, and meals
•Teambuilding activities, corporate parties, football, billiard, and speakers' clubs
•Free admission to corporate external events
•Opportunities to attend conferences and professional fairs
•Personal branding development support
•Unlimited access to self-learning platforms
•Certification opportunities and mentorship program
•Parental bonus, referral bonus, paid leave for blood donation, gifts for employees and children, free drinks and snacks

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