About the company
Tripathon Travel is an online reservation platform that provides instant confirmation for thousands of hotels, tours, and transfers across numerous destinations. The system offers immediate availability, online confirmation and cancellation, and last-minute deals, supporting both individual and group travel needs. A dedicated multilingual Customer Service team operates 24/7 to support travel agents worldwide. Tripathon is hiring a Technical Solutions Specialist to help design, build and support the systems that run our business.
Responsibilities
•Turn department requests into clear technical solutions, workflows and requirements
•Build and maintain automations and integrations between our platforms, M365 and third party tools
•Work with developers on specs, tickets, testing, release validation and post release checks
•Support and troubleshoot supplier API and XML integrations, including search, prebook and booking flows
•Configure and support internal platforms, hosting environments and DevOps tooling
•Administer SharePoint, Exchange Online, Entra ID and Intune
•Manage users, access, devices, security policies and permissions
•Keep the tenant secure, compliant and well structured
•Run regular audits on M365 configuration, security, access, platforms, integrations and API traffic
•Identify risks, gaps and inefficiencies and drive them to closure
•Perform QA on new features and changes before and after release
•Document systems, integrations, processes and fixes clearly
•Provide second line technical support to all branches and teams
•Find root causes, not just workarounds
Requirements
•3+ years in a technical solutions, systems or IT role
•Hands on experience with SharePoint, Entra ID, Intune and Exchange Online
•Experience with automation and integration tools (Power Automate, APIs, webhooks)
•Solid understanding of REST/SOAP APIs, JSON and XML
•Basic scripting ability (PowerShell, Python or similar)
•Strong troubleshooting and analytical skills
•Able to translate business needs into technical requirements and work closely with developers
•Fluent English, written and spoken
Nice to have
•Experience in the travel industry, especially B2B travel platforms
•Hands on work with travel API integrations (hotels, suppliers, XML connectivity)
•Hosting and server knowledge (Linux, VPS, DNS, SSL)
•Familiarity with DevOps tools (Git, CI/CD, monitoring)
•Microsoft certifications such as MS-102, AZ-104 or PL-200
Conditions
No conditions are specified in the posting.
