About Us
At Medius, we believe managing finance should be about strategy, not stress. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. We're a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.
Our values:
•Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other.
•Question – We enjoy the challenge of our work and the thrill of collaboration, and believe diverse perspectives can lead to better outcomes.
•Own – We are thorough, thoughtful, and decisive. We anticipate what's next and deliver.
Job Overview
We are searching for a highly driven, positive minded Technical Support Specialist to guide and help our customers in the entire product suite.
Responsibilities and Duties
•Support Medius AP Automation's product suite, delivering a unified user experience across the complete workflow - from receiving an invoice to making the payment.
•Handling support tickets, assisting customers with issues around payments, supply payment reports, etc.
•Resolve technical issues with our applications and gathering relevant information (from emails, logs, databases, etc.)
•Recreate customer issues and, if needed, documenting solutions to known/common issues
•Collaborate with R&D, QA and ERP departments. Participating in internal projects as needed.
Qualifications
•SQL, web service, and XML knowledge is preferred.
•General understanding of ERP and financial systems, such as Dynamics AX, NAV, 365 BC, F&O, JDE, etc.
•Knowledge of general ledgers, bank reconciliation, and payment terms.
•Previous Accounts Payable or software/SaaS support work experience
•Familiar with or general understanding of business workflows (approvals, routings, limits, etc.).
•Detail-oriented individual who takes pride in fulfilling your work commitments.
•Strong presentation and communication skills.
•Fluency in English is mandatory as you will be supporting English-speaking clients only.
Please send your resume in English only. Any other language will not be considered.
Location and Working Conditions
This position is full-time and based in Tunis, Tunisia and on a hybrid model (2 days from Office + 3 days from Home). Most work is desk-based.
What We Offer
•Daily Dining Delights: Enjoy up to 160 TND/month budget for meal vouchers.
•Healthcare Insurance: Comprehensive medical insurance for you and your direct family (spouse & children).
•Stay Fit and Active: We sponsor up to 300 TND for your gym membership.
•Easy Commutes: We reimburse your transportation, offering up to 200 TND each month.
•Continuous Learning: Access to LinkedIn Learning, role-specific trainings, & our internal English language coaching sessions.
•Employee Referral Program: Recommend future colleagues and receive a referral bonus as a token of appreciation.
•Time to Recharge: Enjoy 25 days of paid annual leave + 1 extra day off for your birthday! + sick leave of 5 days per year
•A Warm Welcome: You'll get a cool welcome pack, including all the IT equipment and essentials you need to get started.
Our entrepreneurial culture will give you the opportunity to influence our direction and your career while having the stability, benefits, and career possibilities of a global company, working with both domestic and international clients. We offer you a challenging position in a fast-growing company with strong financial ownership and a clear vision.
