Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.
The Role
As Technical Support at Kyndryl, you'll be part of a team that provides exceptional technical assistance, enabling clients to achieve their desired business outcomes.
You'll diagnose and repair complex equipment, software, and systems, responding to escalated issues, reporting critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on – the problem.
Your Future at Kyndryl
You'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond.
Who You Are
You're customer-focused, have a growth mindset, and are open and inclusive in how you work with others.
Required Technical and Professional Expertise
•0-3 years of experience in Customer Service or Technical Support
•Experience with Cisco Nexus and IOS technologies
•Experience with F5 ASM and LTM configuration and troubleshooting
Preferred Technical and Professional Experience
•Cisco certified
•Experience with network automation/scripting
What You Can Expect
We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow, with Be Well programs designed to support financial, mental, physical, and social health. You'll have access to development goals, continuous feedback, and learning opportunities including certifications with Microsoft, Google, and Amazon.
