Silver Bell Group d.o.o.

Technical Support Specialist

In short

This role handles customer technical issues via voice, chat and email, documenting problems and escalating complex cases to the right team. It's a hybrid position based in Belgrade, requiring fluent English, at least 1 year of technical support or IT helpdesk experience, and a good grasp of operating systems, common software and basic networking. Strong communication skills and patience with customers are essential.

Responsibilities

•Help customers solve technical issues through voice, chat and email

•Document issues and solutions, and escalate complex cases to the right team

Requirements

•Fluent English (both written and spoken)

•1+ year of experience in technical support, IT helpdesk or a similar role

•Good understanding of operating systems, common software and basic networking

•Strong communication skills and patience with customers

What's in it for you

•Hybrid work, with modern offices in the center of Belgrade

•Defined individual career path with room for professional growth

•Opportunity for advancement within the company

•Extra earnings through our referral program

•Team-building activities

•Good work-life balance

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