About
Unlimit is a global fintech ecosystem that provides businesses with payment processing, multi-currency business accounts, BaaS, and crypto gateways on a single platform. It is transforming its financial infrastructure into an AI-native platform.
Responsibilities
•Serve as the primary point of contact for employee IT support requests through the ticketing system, email, chat, and walk-ups
•Diagnose and resolve hardware, software, and basic network issues, escalating complex issues to the Tier 2/System Administration team
•Manage onboarding and offboarding, create accounts in Active Directory, Google Workspace, and MFA, configure workstations, and set up secure access
•Prepare, image, and deploy Windows and Apple devices; help procure and maintain office technology, including monitors, docking stations, conference room AV equipment, and cable management
•Coordinate with local hardware and software vendors and support procurement
•Maintain and support office access systems for employees and visitors
•Help maintain the local server room and its systems
•Write simple how-to guides for the internal knowledge base and support automation of recurring tasks
Requirements
•At least 3 years of experience in an IT Helpdesk or customer-facing technical support role
•Excellent communication skills and patience explaining technical concepts to non-technical staff
•Hands-on experience troubleshooting and administering Windows, MacOS, Google Suite, MS Office, and related tools
•Experience with AI-assisted automation
•Familiarity with user, group, and policy management in Active Directory and Google Admin Console
•Strong understanding of laptop hardware, peripherals, and basic network concepts, including Wi-Fi, VPNs, and IP addresses
Nice to have
•Experience using and administering IT Service Management tools such as ManageEngine and Atlassian Jira
•Basic familiarity with PowerShell commands and scripting
•Experience supporting Google Workspace (Gmail, Drive) in a corporate setting
•Familiarity with ITIL
•Relevant IT certifications
Conditions
No conditions stated in the posting.
