About the Role
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals. From transaction processing to customer service, to driving innovation and launching new products, Elavon builds a range of tailored payment solutions powered by the latest technology.
The Freight Audit Lead coordinates audit exception support and serves as a key liaison among clients, carriers, and internal teams to resolve freight audit disputes. Audit exceptions occur when the amount a client expects to pay differs from the amount invoiced by a carrier. Exceptions that prevent payment are reported and managed through the Invoice Manager application.
This highly client-facing role oversees audit activities for one or more complex accounts, ensures key deliverables are completed on time, and provides responsive support primarily by telephone and email. The Freight Audit Lead also leverages business intelligence reporting, conducts analytical reviews, supports internal training, and recommends system and process enhancements that improve audit quality and scalability.
Key Responsibilities
•Coordinate audit exception support activities and facilitate the timely resolution of disputes among clients, carriers, and internal teams.
•Oversee audit activities for complex accounts and ensure key deliverables are completed accurately and within established deadlines.
•Maintain high levels of client satisfaction by responding to inquiries, providing status updates, and following issues through resolution.
•Collaborate across teams to support consistent, high-quality service delivery.
•Act on audit business intelligence reports, rating outcomes and provide visibility into performance and exception trends.
•Review workflows, systems, and procedures and recommend enhancements that improve operational efficiency, audit quality, and scalability.
•Perform all responsibilities in accordance with applicable policies, procedures, and regulatory requirements.
Basic Qualifications
•Bachelor's degree or equivalent professional experience.
•At least one year of operations experience in the freight audit and payment services industry.
•Excellent interpersonal, verbal, and written communication skills.
Preferred Qualifications
•Experience examining, adjusting, and verifying freight shipments for billing accuracy.
•Experience with data analysis, business intelligence reporting, or audit reporting.
•Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
•Demonstrated customer relationship skills and experience communicating with clients by telephone and email.
•Experience reviewing operational processes and recommending system or procedural improvements.
•Basic knowledge of banking operations and human resources.
Hours
Monday to Friday, 6:00 am to 2:30 pm.
Hybrid/Flexible Schedule
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Benefits
•Healthcare (medical, dental, vision)
•Basic term and optional term life insurance
•Short-term and long-term disability
•Pregnancy disability and parental leave
•401(k) and employer-funded retirement plan
•Paid vacation (from two to five weeks depending on salary grade and tenure)
•Up to 11 paid holiday opportunities
•Adoption assistance
•Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Pay Range
$22.69 - $30.24 (the salary range reflects figures based on the primary location; the actual range may differ based on the location of the role)
