About UW
Hi! We're UW. We're on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We're aiming to double in size as we help more people to stop wasting time and money—big ambitions, to be delivered by people like you.
Your Team
Energy is at the heart of UW, with over 95% of our customers taking at least one Energy service. We work in small, fully autonomous teams with real ownership of their products. You will join the Technology & Product function, specifically within the Engineering family. You will co-lead a squad alongside a Product Manager, working in a cross-functional environment with colleagues in UX and Data. Your role is to create clarity, consistency, and momentum within your squad while raising the team's voice to senior leadership. You'll act as a bridge, interacting with stakeholders across the business to provide vital insight and context to your team.
What You'll Do
As an Engineering Manager at UW you create clarity, consistency, and momentum in your squad. You set direction, ensure high standards in both delivery and quality, and balance short-term goals with long-term sustainability. You invest in people through coaching, feedback, and development, while fostering a positive team culture. You communicate effectively across levels, manage complexity, and continuously grow as a leader in order to enable your teams to do their best work.
Your responsibilities:
Technical Mastery:
•Take responsibility for the technical decisions the squad makes and ensure they align with company and technical strategy
•Have a clear understanding of the engineering practices within the team and identify opportunities for improvement
•Understand all of the technologies used by UW in your squad, and how they fit together
Impact:
•Take an integral role in defining team goals and ensuring proposed work is aligned with them
•Drive prioritisation within the team to best achieve goals
•Push yourself and the team to achieve team goals
Operational Excellence:
•Identify and put in place practices needed to ensure security and operational service level objectives (SLOs) are met
•Coordinate with your squad — and others as needed — to ensure organisation-wide on-call coverage
•Drive the squad to operational excellence, leading regular metrics reviews to ensure high coverage and performance
Planning & Delivery:
•Work with the Product Manager and team to set objectives and key results (OKRs) that align with company goals
•Identify risks and blockers early and work with stakeholders to mitigate them
•Measure team performance so that you can continually improve it
•Communicate team progress against OKRs, KPIs and other milestones to relevant stakeholders
•Co-lead annual and quarterly planning for your squad
People & Coaching:
•Ensure the squad is staffed with the technical skillsets to deliver objectives, developing skills within team members and/or hiring as needed
•Onboard, train, develop and coach your reports to facilitate their career growth
•Participate in performance calibration and promotion reviews for your squad
Business & Domain Knowledge:
•Understand and communicate company, department, and pillar strategy and goals to your squad
•Interact with stakeholders from across the business in order to provide insight and context to their teams
Leadership & Culture:
•Teach our culture to others and foster a healthy dynamic within your team
•Help to resolve interpersonal conflicts and gather, share and act on feedback
•Effectively communicate company and department changes to your squad
•With help from your manager, raise the team's voice to senior leadership
•Collaborate effectively with cross-functional colleagues, such as UX and data
•Co-lead your squad with your squad's Product Manager
•Ensure team expenditures (both OpEx and CapEx) are in line with budgets
Requirements
Technical Mastery:
•Knowledge (experience is a bonus) of our core tech stack: gRPC, GraphQL, React, Kafka, Docker & Kubernetes; experience with Go is preferred but not essential
•Experience leading the team's technical design process, facilitating design discussions and representing the team in cross-functional technical conversations
•Ability to drive technical decisions to clear, well-documented outcomes by evaluating options, trade-offs, and next steps when the team disagrees
•Experience validating designs and architecture against real-world edge cases and domain variations to minimise avoidable rework
•Ability to take ownership of technical decisions, ensuring they align with product and engineering strategy
•Strong understanding of engineering best practices, proactively identifying opportunities for improvement
•Hands-on experience with AI development tools; we value engineers who embrace AI in their day-to-day work and see AI-assisted software development as part of the future of engineering
Impact:
•Experience defining team goals and driving prioritisation to achieve them
•Experience creating clarity when competing priorities, technical options, or complex legacy system migrations threaten focus or timelines
Planning & Delivery:
•Ability to work with Product Managers to set OKRs aligned with company goals
•Ability to co-lead annual and quarterly planning
•Experience identifying risks early and mitigating them
•Experience improving delivery predictability by surfacing risks early and cutting or sequencing scope to protect commitments
Operational Excellence:
•Experience identifying practices for security and SLOs
•Ability to drive operational excellence and lead metrics reviews
People & Coaching:
•Experience of managing a team of engineers
•Proven ability to onboard, train, develop, and coach reports, as well as participating in performance calibration and promotion reviews
Business & Domain Knowledge:
•Intermediate awareness of customer and market insights
•Ability to communicate strategy to the squad
•Experience building deep domain knowledge of the squad's area, beyond the happy path, including the variations that show up in real customer, partner, and operational scenarios
•Ability to push back early when requirements or designs are ambiguous or incomplete, so issues are caught before build
•Experience working within complex, multi-variant domains (such as billing, pricing, identity, or claims) where handling intricate logical edge cases is critical
Leadership & Culture:
•Experience fostering a healthy team dynamic and resolving interpersonal conflicts
•Ability to collaborate effectively with cross-functional colleagues
Benefits
•Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation
•Performance bonus: An annual discretionary bonus ranging from 15-40%
•Flexible working: We're a remote-first business
•Work from anywhere: You can work abroad for up to three weeks, twice every tax year
•Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year
•UW discounts: Save on our services and get a free Cashback Card
•Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary)
•Family first: Policies designed to help you and your family thrive
•Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership
•Growth: A dedicated learning and development budget and bi-annual promotion cycles
•Inclusion: Join belonging groups that help shape our culture
•Events: Company-wide celebrations including the 'Great Big Get Together' and our 'Good Hearted Go-Getter Awards'
Please note, if you are successful and offered a role at UW, you will be subject to a background check.
