About
Hi! We're UW. We're on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We're aiming to double in size as we help more people to stop wasting time and money.
Responsibilities
•Driving Technical Strategy: Owning and delivering the technical strategy and roadmap for operational systems, aligned directly with business priorities.
•Architecture & Decision Making: Guiding and approving architectural decisions and making high-quality build-versus-buy choices considering Total Cost of Ownership.
•AI & Agentic Innovation: Leading the development, delivery, standards, and architecture for customer-facing AI and agentic services.
•Delivery & Workload Management: Ensuring engineering teams consistently deliver high-quality, valuable work at a healthy, sustainable pace.
•Setting Standards & SLOs: Establishing Service Level Objectives (SLOs) and using data to measure and boost the customer and business impact of your teams.
•Team Leadership & Development: Managing up to 6 direct reports, setting clear expectations, recognising success, addressing performance swiftly, and providing the context needed for effective team decision-making.
•Budget & Resource Management: Overseeing headcount, forecasting, and budgets for your engineering area.
Requirements
•Leadership & Strategic Thinking: Proven ability to lead, inspire, and grow large teams (up to 6 direct reports including Senior Engineering Managers and Engineering Managers) while driving high engagement and performance.
•Commercial Acumen & Simplicity: Skilled at cutting through complexity to make things simple, treating Total Cost of Ownership (TCO) as a primary metric for build-versus-buy decisions.
•AI & Agentic Systems Experience: Demonstrable experience taking customer-facing AI/LLM-based agentic services into production, with a clear vision of where automation adds value and where humans must stay in the loop.
•Software Engineering Excellence: Deeply passionate about best practices including agile, TDD, continuous delivery, microservices, event-driven architecture, domain-driven design, and operability.
•Modern Tech Stack: Knowledgeable and close enough to technology to guide architectures built on Go, React, Kubernetes, Terraform, and AWS.
•Domain Knowledge: Ideally experienced in energy, telecoms, payments, insurance, or finance sectors.
•Stakeholder & Data Skills: Data-led in decision making and highly skilled at building strong relationships and influencing stakeholders across the business.
Team
You'll report directly into the Chief Technology Officer and work hand-in-hand with Operations Directors. You will lead the engineering teams responsible for core operational functions—covering end-to-end customer journeys as well as day-to-day billing, payments, collections, and customer services. You will also collaborate closely with cross-functional peers across Commercial, Product, Operations, Finance, and Customer Support to align technical roadmaps with overarching business priorities.
Conditions
•Competitive salary: benchmarked against the industry and shared openly during the first conversation.
•Performance bonus: an annual discretionary bonus ranging from 15-40%.
•Flexible working: remote-first model, though some additional time in the London office may be valuable for People Leaders joining the business, particularly to support collaboration and team connection.
•Work from anywhere: you can work abroad for up to three weeks, twice every tax year.
•Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
•UW discounts: save on services and get a free Cashback Card.
•Future planning: matched-contribution pension scheme and life assurance (up to 4x salary).
•Family first: policies designed to help you and your family thrive.
•Flexible benefits: an allowance for private health insurance, dental insurance, or gym membership.
•Sabbaticals: an eight-week paid sabbatical after four years of service.
•Growth: a dedicated learning and development budget and bi-annual promotion cycles.
•Inclusion: belonging groups that help shape company culture.
•Events: company-wide celebrations including the 'Great Big Get Together' and the 'Good Hearted Go-Getter Awards'.
Candidates will be subject to a background check if offered the role.
