About the role
Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.
Context
Accor's Commercial Digital & Tech organization is composed of multidisciplinary teams of experts, including Product Owners, Engineers, UX Designers, Data Scientists, and IT Architects. Together, they create, deliver, and continuously improve digital products and services that support millions of users across strategic domains such as E-commerce, Loyalty, Data & AI, Hotels, Employee and Corporate Technology Solutions. Together, they work alongside business units seeking high-value technological advancements to enhance their services.
Within CD&T, the ASTORE technology scope supports Procurement activities and the relationship between internal teams, hotels and nominated suppliers. The ecosystem covers a portfolio of procurement digital products, including:
•ASTORE Suite (A2S): a platform used to collect supplier turnover declarations from customers and manage procurement revenues, a share of which is redistributed to hotels (€90M managed through Astore Suite).
•ASTORE Procurement (ASP): a digital platform enabling suppliers to promote their products and services to thousands of customers through the Supplier Directory and targeted communication channels.
•Procure-to-Pay (P2P) solutions: supporting the end-to-end procurement process, from sourcing and ordering to invoicing and payment.
•ASTORE Shop: Accor's B2B marketplace, providing catalogue management, supplier and product onboarding, order management, integrations, and reporting capabilities.
The SENIOR ENGINEERING MANAGER will lead the technical teams and provide end-to-end technology ownership across product delivery, architecture, security, operations and transformation. The role will work in close partnership with Procurement Process Owners, Product Owners (outside the CD&T) and Data, while ensuring alignment with Accor technology standards and business priorities.
Responsibilities
1. Technology leadership & team management
•With the HSDP Engineering Director, co-lead and develop the ASTORE engineering teams across A2S, ASP, P2P and related procurement digital products.
•Co-Lead technical execution of the ASTORE Shop evolution, transformation and modernization.
•Create a clear engineering operating model, roles, objectives and ways of working for internal and external contributors.
•Coach technical leads and engineers, build skills, foster knowledge sharing and support recruitment and onboarding.
•Promote engineering excellence, ownership, collaboration, transparency and continuous improvement.
2. Product, architecture & technical roadmap
•Co-own the technical roadmap with Procurement Process Owners, Product Owners, architects and business stakeholders, Data team, UX-UI team.
•Translate business & product priorities into scalable technical solutions, delivery plans and prioritized engineering backlogs.
•Maintain product and infrastructure architecture, application lifecycle plans, integration patterns and technical documentation.
•Drive simplification, standardization, modernization and technical debt reduction across the ASTORE ecosystem.
3. Delivery, quality, security & operations
•Ensure predictable delivery across discovery, design, build, test, release, migration and decommissioning activities.
•Establish quality practices covering automated testing, code review, CI/CD, release readiness and non-functional requirements.
•Ensure security, privacy, compliance, access control and auditability are embedded throughout the product lifecycle.
•Monitor service health, availability, performance, incidents, problems, changes and SLAs, and drive root-cause remediation.
•Own business continuity, operational readiness, capacity, resilience and production support coordination.
4. Stakeholder, vendor & financial governance
•Act as the senior technology point of contact for Procurement, CD&T, Security, Architecture, Infrastructure, Data, Finance and regional stakeholders.
•Manage technology partners and suppliers, including delivery performance, contracts, risks, dependencies, service levels and escalation paths.
•Contribute to quarterly roadmap governance and monthly product governance, preparing decisions, status, risks, KPIs and trade-offs.
•Manage the technology budget and cost trajectory with clear visibility of CAPEX, OPEX, run cost, sourcing choices and total cost of ownership.
•Identify synergies with Accor platforms and data capabilities, and ensure decisions are aligned with enterprise standards.
Requirements
•Computer science engineering school or Master's degree in Computer Science, Engineering, Information Systems or equivalent professional experience.
•Proven experience as a Tech Manager, Engineering Manager or senior technical leader for business-critical digital products.
•Demonstrated experience leading multidisciplinary and distributed teams, complex transformations and production services in a large organization.
•Experience conveying current technology trends (e.g. AI, GenAI, cloud computing, platform engineering and automation).
•Domain expertise: strong understanding of B2B marketplaces, e-commerce, procurement or Procure-to-Pay ecosystems, including catalogue, supplier, pricing, order and reporting flows.
•Architecture & engineering: strong knowledge of cloud platforms, APIs, microservices, event/integration patterns, identity and access management, data platforms, observability, DevSecOps and software lifecycle management.
•Technology awareness: ability to guide teams working with modern web stacks, BDD, AWS, API management, CI/CD and enterprise integration tooling, while remaining technology-agnostic.
•Delivery & operations: strong command of Agile at scale, product-centric delivery, IT service management, incident/problem/change management, SLA management and vendor governance.
•Experience with tech asset modernization, data migration, phased cutover/rollback and coexistence with legacy or SaaS platforms is a strong advantage.
•Experience in hospitality, procurement technology or multi-country B2B platforms is an advantage.
•Excellent communication and stakeholder-management skills in French and English, with the ability to make complex technical topics clear to business audiences.
•Strong leadership, coaching, decision-making and conflict-resolution skills, with a high level of ownership and accountability.
•Pragmatic, structured and outcome-oriented, comfortable balancing business agility, risk, cost, quality and long-term maintainability.
•Comfortable working with quick turnaround times and deadlines.
•Mindset & behaviors: Proactive and passionate about resolving pain points through great design. Sees value in iterative approach to design. Strong sense of ownership of solution and not afraid to speak up to ensure the user angle is heard by the Product Owner. Believes in culture of transparency and trust.
Benefits
•Remote work available several days per week from France, with flexible work options: work from home, from offices, or even from hotels and coworking spaces through Worklib.
•Every Wednesday afternoon dedicated to deep work and personal development.
•Work in a multicultural and English-speaking environment.
•Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.
•ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
•Heartist® for Good Program: commit to supporting an association of your choice from those available on the volunteering platform (1 day offered per year by the Group during working hours).
•An Employee Social Committee (CSE) supporting the financing of cultural and sports activities.
•Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
•Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law "Loi Finance".
•€11 meal vouchers.
•A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of dependents.
•Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.
