About the Role
As part of Capgemini's Cloud & Custom Applications business area, you'll join a high-performing Business Analysis community that plays a central role in shaping digital services for some of the UK's largest private and public sector organisations. Our teams work at the heart of transformation programmes — helping clients modernise their technology, redesign user experiences, and build solutions that make a real difference.
Responsibilities
•Work closely with senior stakeholders and business users to understand their needs and translate them into clear, well-defined requirements that guide digital solutions.
•Represent the voice of the user throughout delivery, helping keep teams aligned and ensuring decisions support the overall vision.
•Collaborate with designers, architects, developers, and testers to shape customer journeys, solution designs, and delivery approaches.
•Support project planning by contributing to estimates, resourcing discussions, and delivery timelines.
•Continuously improve how we work by sharing insights, reusable assets, and good practice across the business analysis community — for senior roles: mentor and support junior colleagues, helping them grow their skills and confidence.
Requirements
•Experience delivering digital and IT solutions across varied technologies — for example AI-enabled platforms, CRM or CMS systems, mobile applications, or integrated online services.
•Practical experience working through the full delivery lifecycle in Agile or iterative environments, creating high-quality artefacts such as backlogs, user journeys, user stories, and acceptance criteria.
•Confident using a range of techniques to understand user and business needs — from interviews and workshops to observation, prototyping, and using AI tools to support analysis and insight generation.
•Strong ability to analyse and document functional and non-functional requirements, ensuring solutions meet user expectations, performance needs, and operational constraints.
•Experience applying systems analysis and data-modelling approaches to support solution design, data flows, and process optimisation, particularly in complex or integrated environments.
•Excellent communication and facilitation skills, with the ability to engage technical and non-technical stakeholders at all levels.
•For senior roles, mentor and coach junior Business Analysts and graduates, supporting their development and strengthening the wider BA community.
•To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Conditions
•Hybrid working: the places you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home — you will be unable to work at home 100% of the time.
•You will be encouraged to have a positive work-life balance. Capgemini's hybrid-first way of working means hybrid working is embedded in all that they do, with flexible working arrangements made the day-to-day reality for their people. All UK employees are eligible to request flexible working arrangements.
•As part of a commitment to inclusive recruitment, an interview will be offered to all candidates who declare they have a disability and meet the minimum essential criteria for the role.
