About the Role
We are seeking an experienced Business Analyst to support the delivery of business and technology transformation initiatives within the Insurance domain. The role will be responsible for eliciting, analysing, documenting, and managing business requirements while acting as the key liaison between business stakeholders and technology delivery teams.
Responsibilities
•Work closely with business stakeholders to gather, analyse, and document business, functional, and non-functional requirements.
•Translate business needs into user stories, acceptance criteria, process flows, use cases, and solution specifications.
•Facilitate workshops, requirement gathering sessions, and stakeholder discussions.
•Create and maintain current-state and future-state business process models and workflows.
•Collaborate with solution architects, developers, testers, vendors, and infrastructure teams to ensure successful solution delivery.
•Support API, system integration, data migration, and reporting initiatives by documenting requirements and validating outcomes.
•Analyse data requirements, support data mapping activities, and assess downstream system impacts.
•Assist with test planning, test case reviews, UAT activities, defect analysis, and production readiness.
•Support implementation planning, business readiness, and transition to production support teams.
•Contribute to continuous improvement initiatives, process optimisation, and digital transformation programmes.
Requirements
•Strong understanding of the software development lifecycle, including requirements discovery, solution design, development, testing, deployment, and post-implementation support.
•Experience translating business requirements into clear functional and non-functional requirements, user stories, acceptance criteria, process flows, and solution specifications.
•Running basic API tests using tools such as Postman, including collections, responses, status codes, and defect support.
•Basic SQL/query knowledge for running simple queries, reviewing outputs, and supporting data validation.
•Working knowledge of Agile delivery methods, including backlog refinement, sprint planning, user story grooming, defect triage, and UAT support.
•Experience with process modelling techniques such as current-state and future-state process maps, swimlane diagrams, use cases, and UML.
•Strong understanding of system integrations, data flows, APIs/interfaces, batch processes, and reporting/data requirements.
•Proficiency with Microsoft Office tools, including advanced Excel, Visio, PowerPoint, Teams, SharePoint, and requirements/documentation repositories.
•Familiarity with enterprise applications used in insurance, underwriting, finance, policy administration, data warehousing, ETL, and reporting environments.
Conditions
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home, noting that you will be unable to work at home 100% of the time. You'd be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to the organisation, with trained 'Mental Health Champions' across business areas and investment in wellbeing apps such as Thrive and Peppy. You will be empowered to explore, innovate, and progress, benefiting from Capgemini's 'learning for life' mindset with training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and more.
