About the Role
We are recruiting on behalf of a well-established international insurance organisation seeking an IT Business Analyst to join its London-based team. Operating across multiple international markets, the organisation offers a collaborative, supportive working environment and the opportunity to contribute to meaningful business and technology change.
Responsibilities
•Eliciting, documenting and prioritising functional and non-functional requirements through stakeholder interviews, workshops and other analysis techniques.
•Mapping existing (AS-IS) processes and designing and documenting future-state (TO-BE) processes.
•Supporting business case development and using data analysis to inform decision-making around systems and process improvements.
•Translating business requirements into clear specifications and user stories for technical teams and external suppliers.
•Developing and executing system test plans, coordinating UAT and supporting users through training and implementation.
•Maintaining process maps, data models and system documentation using Enterprise Architecture tools.
•Working alongside technical and support teams to investigate and resolve system queries and issues.
•Ensuring change activities align with established project governance, frameworks and internal standards.
Requirements
•Proven experience in a Business Analyst role within insurance.
•Strong requirements elicitation and documentation skills, including experience facilitating workshops and stakeholder interviews.
•Experience with process analysis, process modelling, data analysis and data modelling.
•The ability to communicate effectively with both technical and non-technical stakeholders.
•Excellent organisation, time management and problem-solving skills.
•A collaborative, adaptable approach and a genuine interest in delivering successful business change.
Nice to Have
•Exposure to IT systems development and working with third-party vendors.
•SQL or database querying tools such as Toad.
•Enterprise Architecture tools and maintaining technical or process documentation.
•Working across both Agile and Waterfall delivery environments.
•Business Analysis or Change Management qualifications.
Conditions / Benefits
•A competitive salary and attractive benefits package.
•Hybrid working and a strong emphasis on work-life balance.
•Private healthcare, pension contributions and a health subsidy.
•Access to wellbeing initiatives and a savings programme.
•A supportive working environment with clear career development pathways.
•The opportunity to undertake a Protection & Indemnity qualification and develop specialist insurance knowledge.
