Description
Hays Contracting Services is cooperation based on B2B principles. We are currently looking for a B2B contractor to provide business and systems analysis services in the area of digital banking.
Responsibilities
•Identify and elicit functional and non-functional requirements in collaboration with Product Owners and customer segment owners.
•Analyze data on customer behavior and feedback.
•Analyze market trends and product usage data, and validate product hypotheses.
•Model As-Is and To-Be business processes in corporate banking.
•Identify areas for automation and optimization.
•Translate strategic goals and product initiatives into digital user journeys, epics, and detailed user stories.
•Participate in backlog refinement and support the Product Owner in setting priorities.
•Collaborate with UX/UI, architects, systems analysts, and teams responsible for delivering solutions.
•Define integration requirements between electronic channels, transaction and core systems, and external solutions.
•Define the approach to UAT and prepare end-to-end test plans and scenarios.
•Prepare test cases and expected results.
•Organize and coordinate UAT.
•Manage defects identified during testing and collaborate with development teams to resolve them.
•Identify risks, dependencies, and blockers affecting sprint and release delivery.
•Prepare communications about delivery progress, functional decisions, risks, and dependencies.
•Collaborate with technology partners, vendors, and legal and compliance teams.
Requirements
•At least 5 years of experience as a Business Analyst, Systems Analyst, Product Analyst, or in a similar area.
•Experience in commercial, corporate, investment, or retail banking, the fintech sector, or payments.
•Knowledge of digital banking platforms for corporate clients, including web and mobile front ends, back-end systems, core systems, and API/Open Banking integrations.
•Experience delivering projects using Agile/Scrum methodologies, including backlog creation, refinement, sprint planning, and UAT coordination.
•Ability to analyze and document complex business and functional requirements using tools such as Jira or Confluence.
•Experience in BPMN process modeling, customer journey design, and collaboration with architects and UX/UI designers.
•Experience defining UAT, creating end-to-end test scenarios, managing the defect lifecycle, and obtaining business approval for deployments.
•Knowledge of regulations relating to corporate banking, risk management, security, and AML/KYC areas.
•Ability to use data analytics and customer feedback to formulate product recommendations.
•Very good communication skills and ability to collaborate with business, IT, compliance, and legal areas.
•Higher education in computer science, finance, economics, management, or a related field.
•English language proficiency at a minimum B2 level.
Conditions
The contractor will provide services as part of a project related to the development of digital banking for business clients at one of the largest banks in Poland. The project covers the development of remote channels, products, and services for commercial and corporate banking. The project scope includes domestic and international payments, accounts and liquidity management, cards, data file exchange, integration of banking services with clients' systems, platform and migration services, digital onboarding, mobile applications, and commercial and corporate loans.
The services will include analyzing and defining business requirements during the discovery and digital product design phases, identifying customer needs, collaborating on solution design, and supporting user acceptance testing (UAT).
•Office location: Warsaw, hybrid model.
•Contract type: B2B (contract with Hays Poland).
•Start: November / December.
•Rate: PLN 130–150/hour net + VAT.
The cooperation is between businesses (B2B model) and covers the provision of services within the agreed project scope. The contractor independently organizes how the services are delivered, taking into account project requirements, security, and the necessary communication with the client. Information about location, availability, or project meetings is organizational in nature and does not imply employee subordination or performing work under the client's direction.
