Application Support Manager
Our team supports a range of cloud-based banking applications that help customers manage their accounts, payments and loans. We work closely with engineering and product teams to deliver reliable services and resolve customer issues quickly.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability.
What role will you play?
In this role you will provide technical support for banking applications and help customers resolve issues through support requests. You will investigate and troubleshoot application problems, work with engineering teams to address root causes, and contribute to the continuous improvement of support processes, monitoring and documentation.
What you offer
* 6 years' of experience in application support.
* Strong application troubleshooting and debugging skills, including experience with Java.
* Experience supporting cloud-based applications, ideally on AWS or Google Cloud Platform.
* Knowledge of internet, networking and application support concepts, with experience in technical support or help desk environments.
* Strong communication skills with the ability to manage support requests, share knowledge and work effectively with a roster-based team.
What we offer
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:
* 1 wellbeing leave day per year
* Up to 5 additional service bonus leave days per year
* Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
* 2 days of paid volunteer leave and donation matching
* Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
* Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
* Access to a wide range of salary packaging options
* Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
* Hybrid and flexible working arrangements, dependent on role
* Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.
