Tech Assist - Trade Floor Support
Join our Tech Assist team, which is the face of Technology at Macquarie, providing front line support for all Workplace Technologies and support requests.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you're empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service and provide training and education on Macquarie's Technology platforms.
You will deliver a customer focused service in a professional and timely manner, own technology problems and requests, and work with offshore teams / vendors where needed to deliver positive outcomes for the Korean business.
What you offer
•Excellent communication skills in Korean and English with the ability to build long lasting relationships
•Experience supporting Microsoft and Apple technologies (Windows 11, MacOS, iOS, InTune, Office 365), and the ability to support and troubleshoot issues
•Experience working with or supporting Video Conference / Audio Visual technologies would be an advantage
•Ability to work in a challenging fast-paced environment with front office support experience or a willingness to learn financial technology environments
•Demonstrated experience in following up and taking ownership of issues
•A self-motivated individual with the ability to multi-task and prioritise
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.
