Job Overview
Participates in analytical, experimental, investigative and other fact-finding work in support of technology product. Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines.
Application Support & Operations
•Primary Skills: Troubleshooting, Incident Resolution, Application Support
•Secondary Skills: ServiceNow, CloudOps, Production Support Tools
•Location: Kochi
Experience:
•For G130: 2 to 4 years
•For G140: 5 to 7 Years
•For G150: 8 to 12 Years
Essential Functions
•Work with customers and project management teams to gather requirements and translate them into technical specifications
•Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations
•Helps prepare recurring internal meetings and advises on timeline progression
•Ensures all tickets are up to date. Responsible for ticket escalation as needed
•Builds out weekly client slides. Provides snapshot of projects and status
•Participate in QA, UAT & production launch support related to various customer engagements
•Collaborate with product development team to help support platform functionality
•Provide Tier 2/3 technical support for custom integrations
•Has working knowledge of support processes and working in support environment
•Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience
Qualifications
•Bachelor's Degree in Computer Science, a related field, or equivalent experience (Required)
•2 years of related experience (Required)
•Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people
•Requires the application of expertise in professional area(s) to achieve results
•Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others
About IQVIA
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
