What You Will Experience in This Position
•Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD driven software applications.
•Address customer issues over the phone, email, chat, and in person.
•Supervise progress on customer cases raised to vendors and 3rd party providers.
•Build and deliver software solution training and professional services (online and in-person) for customer implementations.
•Author blogs, videos, podcasts, and webinars to educate users and provide self-help.
•Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
•Build new solution definitions to meet customer challenges using electrical design and manufacturing applications.
•Drive customer success with excellent customer interactions and experience.
You Have
•Academic background in Bachelor's degree in electrical engineering, computer science, or mechanical engineering.
•Previous experience in or with 5+ years of related experience required; working with electrical design tools in the Enclosure and automation design space is preferred.
•Experience with post-sales implementation and support, and applications engineering.
•Experience delivering technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred.
•Nice to have: experience in programming (.net platform / VBScript / Python) or project management.
•Ability to travel 25% of the time on average with up to 50%.
•Experience documenting requirements and proposing solutions with a preference in the electrical or automation space, with any Electrical CAD software. Examples include AutoCAD, AutoCAD Electrical, WSCAD, Zuken E3.series, SEE Electrical, EPLAN, SolidWorks Electrical.
•Fluent English & Spanish. Portuguese is a strong asset.
We Have
•A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.
•nVent is a leading global provider of electrical connection and protection solutions, designing, manufacturing, marketing, installing and servicing high performance products and solutions that connect and protect sensitive equipment, buildings and critical processes. Brands include nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE.
•Commitment to strengthen communities where employees live and work, with the nVent in Action matching program supporting employee volunteering and donations.
•Core values: innovative & adaptable, dedicated to absolute integrity, focused on the customer first, respectful and team oriented, optimistic and energizing, accountable for performance.
Pay Transparency
Annual Gross Compensation Range: €47,000.00 - €70,600.00. Depending on the position offered, employee may be eligible for other forms of compensation, such as short or long-term incentives, which are discretionary and governed by the terms of the applicable plan documents.
What We Offer
•Comprehensive health, safety, and well-being support
•Comprehensive Health Care including private medical insurance and life insurance
•Employee Stock Purchase Plan to share in company success
•Reward & Recognition Program to celebrate your achievements
•School Fee Benefits
•Paid Time Off including paid time for key life events and family milestones
•Special Occasion Benefits for expanding families through marriage and birth
