Job Description
•Provide advanced technical support for troubleshooting and resolving application-related incidents
•Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime
•Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions
•Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts
•Participate in the implementation of new applications, including testing, deployment, and post-implementation support
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
CompTIA A+ - New Horizons, CompTIA Server+ - CompTIA, ITIL Foundation Certificate in IT Service Management - Axelos, Microsoft 365 Certified: Fundamentals - Fundacao Bradesco, Microsoft Office Specialist MS Access - Microsoft
Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, IT Process Automation (Ayehu), Personal Effectiveness, Python (Programming Language), Ruby on Rails, Splunk, Storytelling, UKG Pro Workforce Management, VERITAS NetBackup
Language
English (Required) — Proficiency: Proficient - C2
Job Type
Regular
Remote Type
Office
Work Shift
Day Job (India)
