Position Purpose
This role is responsible for providing support to clients of Compliance Services. The Compliance Services team provides services to the pharmaceutical and med device industries. Work includes Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting. Our teams need to provide service that is very accurate, timely, and with good customer service.
This position is in charge of delivering work every day using our proprietary software. For that reason, comfort using technologies is critical. Detailed process orientation and superior communication skills is very important. Experience with pharmaceutical compliance regulations is helpful but not required. Experience with legal contract concepts is helpful.
Responsibilities
HCP Contracting and Grants Management
•After getting system generated requests, develop contract for HCPs using given templates.
•Communicate with the HCP regarding contracts, obtain signatures, answer questions.
General
•Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
•Provide updates to team management on status of work, and issues addressed.
•Ensure work delivered is of good quality.
•Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)
•Responds to client requests for customized reports.
•Reformats incoming files using Access, Excel, etc. to maintain information in IQVIA usable form.
•Maintains the integrity and quality of the files.
•Follows IQVIA quality standards in completing and verifying.
•Reviews the client requirements with the Client Service Reps to ensure clarity on each request.
•Identifies data errors.
•Advises Client Service Reps in creating custom deliverables.
•Analyzes errors and recovery methods for maintaining the files.
Competency Requirements
•Proficiency in MS-Office, Word, Excel, and Outlook
•Strong PC technical skills in using Excel and Access.
•Good organizational skills and ability to meet deadlines working within a time sensitive environment
•Ability to carry out some analysis and information gathering to resolve problems on routine matters.
•Detail oriented and the ability to handle multiple priorities while meeting strict deadlines.
•Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
•Background in Pharmaceutical compliance desirable, but not mandatory
•French Speaker and English advanced level.
Education, Skills, Experience Desired
•Bachelor's degree or equivalent in Life&Science is mandatory
•Contracts Management or Reports Analyst experience is a plus
•3 / 5 years or more related work experience.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.
