About the Role
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world achieve their financial goals, offering tailored payment solutions powered by the latest technology.
What is the purpose of this Role?
The Account Manager is the person in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of assigned customers and generally stay with customers for the length of their relationship with the company. The goal is to:
•Keep clients or accounts as long as possible.
•Conduct negotiations, prepare needed documentation and implementation.
•Upsell and cross-sell products to Customers.
•Execute any upsell or risk mitigation campaigns.
Reporting Line
Direct line reporting to: Team Leader Customer Account Management Team.
Fitness & Probity
This role is a 'controlled function' as defined by the Central Bank Reform Act 2010 Regulations 2011.
Accountabilities for your role - what are you expected to do?
•Develops and maintains long-term relationships with Customers.
•Generate sales among client accounts, including upselling and cross-selling.
•Operates as the point of contact for assigned customers.
•Makes sure clients receive requested products and services in a timely fashion.
•Communicates client needs and demands to employer company.
•Forecasts and tracks client account metrics.
•Manage projects within client relationships, working to carry out client goals while meeting company goals.
•Identifies opportunities to grow business with existing clients.
Competencies for your Role - how are you expected to behave?
Collaboration — Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
Customer Centricity — Build strong customer relationships and deliver customer centric solutions.
Drive for Results — Hold self and others accountable to consistently achieve meaningful results.
Inclusion — Provides others with a clear direction; sets appropriate standards of behavior; delegates work appropriately and fairly; motivates and empowers others; provides staff with development opportunities and coaching.
Risk Management — Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
Ethics and Trust — Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly; is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.
Technical Competencies for your role – what are you expected to know
•MS Office
•Experience with Salesforce CRM is welcome
•Negotiation Skills
•Listening Skills
•Communication Skills
•Presentation Skills
•Time Management Skills
Qualifications Required to perform your Role
•Proven work experience as an Account Manager in sales or customer care environment, min. 1 year (B2B)
•English language skills min. B2 level
•Driving license cat. B
Control Function Disclosure
This role has been identified as Controlled Function ("CF 4") under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:
a) the CBI's Fitness and Probity Regime and the Conduct Standards (as applicable to the role).
Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank's "Code of Ethics". Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
Total Rewards
U.S. Bank offers a market-competitive compensation package that includes:
•Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
•Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
•Inclusive equitable benefits that are accessible to all employees and focused around three main pillars: financial wellbeing, health & wellness.
•Continuous development opportunities including training, education support, and career progression pathways.
•Employee recognition programs that celebrate achievements and milestones for all.
Further details of the compensation package will be provided upon application.
