About the Company
Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, with a mission to deliver an amazing experience—fast, easy, and to your door. Glovo operates in around 65 countries worldwide, is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock market index.
Role
As Account Manager – SMB, you'll be the day-to-day owner and "personal assistant" for a large portfolio of small and medium-sized restaurant and retail partners. Your mission is to make each partner successful and self-sufficient at scale – building trust, growing orders, and defending Glovo's commercial terms – even though you can't give every one of your hundreds of accounts individual attention every week.
Responsibilities
•Build and sustain a scalable outreach routine across a 300–700 account portfolio — the role is roughly 80% structured, proactive outbound calling and messaging, not one-on-one relationship management.
•Run partner meetings and business reviews only for your top-tier accounts.
•Evaluate, follow up and build reports of your portfolio and KPIs periodically.
•Take actions to reach your goals and company OKRs.
•Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
•Optimize Glovo visibility through marketing actions with partners (using marketing kits, merchandising, etc.).
•Understand, build action plans and follow up on churned and inactive partners.
•Collaborate with internal & external teams (Marketing, Operations, Finance, Customer Service) to develop and implement customised solutions to meet partners' needs.
•Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales.
•Lead new projects and initiatives for better portfolio management & partner experience improvement.
Requirements
Must-haves:
•Comfortable working in a high growth and high-performance start-up with a fast pace.
•Strong commercial skills.
•Good communication and interpersonal skills.
•Project management skills, highly organized and detail-oriented.
•Problem solver, data-driven with an analytical approach.
•Good knowledge of tools such as Excel sheet.
Nice-to-haves:
•2+ years of experience in high-performance account management or business consultancy, preferably in FMCG, food-hospitality, or on-demand delivery industry.
•Bachelor in Business Administration, Marketing or similar.
•Salesforce is a plus.
Benefits
•💪 Top-notch private medical care and insurance.
•🍔 Monthly Glovo credit.
•🏊 Free Multisport Card.
•🧠 Spanish or English classes.
•🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year plus personal days off.
•🏖️ 5 extra days of holidays.
•👪 Enhanced parental leave.
