Viatris Germany GmbH
Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, Viatris provides access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.
Viatris's global portfolio includes premium, iconic brand products as well as global key brands; generics, including branded and complex generics; and other offerings across a broad spectrum of therapeutic areas. Viatris is committed to creating healthier communities worldwide through education, awareness and better access to treatment options.
The Role & Your Tasks
Every day Viatris takes on the challenge of making a difference in the world, and as a working student (maximum 20h/week) you will contribute to this by:
•Supporting the processing of customer orders – from acceptance to delivery – including invoicing and insight into sales-side dunning
•Contributing to the system-based maintenance and review of customer master data, price lists and conditions
•Getting to know the processes around returns and complaints and supporting their commercial handling
•Telephone and written communication with various customer groups such as doctors, pharmacies, wholesalers, clinics and special customers
•Collaborating with Key Account Management and the field sales force
•Providing and preparing sales-relevant information for internal departments and external partners
•Gaining insight into the defined order and processing procedures in Customer Service and supporting compliance with them
•Supporting the identification and implementation of measures to optimize efficiency in Customer Service Management
•Active participation in cross-departmental project teams as well as support with special assignments and project-related tasks
•Gaining insight into the preparation of reports and the monitoring of order and revenue development
Your Skills and Experience
For this role we are looking for a candidate with an effective combination of the following qualifications, skills and experience:
•Ongoing studies in Business Administration, Economics or a comparable field, at least in the 3rd semester; regular study activity required
•Strong customer and service orientation
•Interest in sales-related and customer-related processes
•Strong communication skills and team spirit
•Structured and careful way of working
•Analytical thinking and problem-solving skills
•Initiative and willingness to learn
•Reliability and sense of responsibility
•Basic knowledge of Office 365
•Very good German and good English skills
What We Offer
•A respectful working atmosphere at eye level: "you" comes first, we treat each other with respect and appreciation at all levels
•Shape your work: we offer you the opportunity to contribute your own ideas and actively drive their implementation
•Compensation according to the chemical industry collective agreement (Chemietarif)
•Modern office spaces in Bad Homburg
•The role is fixed-term for 12 months
