✅ Minimum Job Qualifications
•Critical decision-making
•High analytical skills
•Strong communication skills
•Comfort dealing with people of all levels and cultures
•Customer focus, able to establish and maintain effective relationships with customers
•Strong attention to detail
•Ability to multitask simultaneously
•Orientation toward teamwork and processes
•Flexibility and adaptability to change
⭐ Preferred Qualifications
•Effective teamwork
•Building and maintaining relationships
•Effective communication
•Analysis, problem-solving and timely decision-making
•Customer service orientation
•Demonstration of ethics and integrity
•Drive and sense of urgency
•Achievement of results and optimization of processes, procedures and practices
🎓 Education and Certifications
•High school diploma (minimum)
•Preferably with training in Customer Service
•Solid knowledge of Microsoft Office applications
•Familiarity with call center KPIs
•Experience handling customer experience issues and resolutions
•Minimum two (2) years of experience in technology-related Customer Service
•At least two (2) years of experience in back-office environment and phone systems
•Advanced Oracle, CPQ, Vertiv Web
•Data management and case documentation on Vertiv platforms
