What You Can Expect
Monday to Friday, 14:00 - 22:00 (37.5 hours)
Key Responsibilities
•Allocate labour and resources to meet daily outbound/inbound workloads.
•Manage workflow across picking, packing, replenishment, loading, and goods-in activities.
•Ensure on-time dispatch and adherence to customer KPIs (OTIF).
•Lead, coach, and motivate warehouse colleagues to deliver high performance.
•Conduct daily briefings and ensure effective communication across shifts.
•Manage absence, timekeeping, performance, and conduct.
•Support recruitment and onboarding of new team members.
•Ensure adherence to Health & Safety, site rules, and safe systems of work.
•Promote a strong safety culture, leading by example and ensuring PPE compliance.
•Conduct incident investigations, near miss reporting, and corrective actions.
•Ensure WMS accuracy and rigor in scanning and stock movement processes.
•Support cycle counts, inventory investigations, and stock integrity improvements.
•Resolve discrepancies and escalate issues where required.
•Identify and implement improvement opportunities (Lean / waste reduction).
•Ensure adherence to Standard Operating Procedures (SOPs).
•Support the rollout of new processes, systems, or customer implementations.
•Drive productivity, cost efficiency, and quality improvement
•Productivity (units per hour / cost per unit)
•Accuracy (pick accuracy, stock accuracy)
•Service performance (OTIF / DIFOT)
•Engagement and H&S performance (near misses reported, absence levels)
What You Bring: Key Skills & Competencies
•Strong leadership with ability to motivate and engage teams.
•Good knowledge of warehouse processes and 3PL operations.
•Competent in Warehouse Management Systems (WMS) and Microsoft Office (particularly Excel).
•Excellent communication, problem-solving, and decision-making skills.
•Ability to work effectively in a fast-moving, customer-focused environment.
•Previous supervisory experience within warehousing, logistics, or 3PL (essential).
•Working knowledge of WMS (e.g., Manhattan, SAP EWM, Blue Yonder) desirable.
•Proven experience delivering against KPIs and service levels.
•Experience with continuous improvement / lean methodologies beneficial.
•GCSEs/NVQ Level 2 or equivalent (minimum).
•FLT licence (Reach/Counterbalance) desirable based on site needs.
•Health & Safety qualification (IOSH Working Safely / Managing Safely) advantageous.
•Leads by example – visible, engaged, and approachable.
•Customer-focused and service-driven.
•Resilient under pressure, able to prioritise and adapt.
•Fair and consistent approach when managing people and performance.
