About the Role
You will coordinate card-program implementations and ongoing servicing for program managers. You will track requests, issues, project plans, testing, certifications, approvals, and launch readiness. You will coordinate Visa, processor, and internal stakeholders and maintain accurate program documentation and status reporting.
Requirements
•Bachelor's degree in business administration, finance, information systems, project management, or a related field, or equivalent practical experience
•Two or more years of experience in card operations, payments, fintech implementations, client servicing, or project coordination
•Knowledge of card issuing, BIN setup, program manager relationships, and card processor operations
•Experience coordinating projects, maintaining action logs, and managing stakeholders and deadlines
•Written and verbal communication skills
•Ability to translate technical requirements into clear actions
•Proficiency with Microsoft Office and project or service management tools
Responsibilities
•Serve as the coordination contact for assigned card program managers
•Track service requests, issues, owners, priorities, and target dates
•Coordinate service meetings and program communications
•Coordinate new BIN and card-program setup
•Collect requirements and track forms, submissions, approvals, and configurations
•Maintain implementation plans, milestones, action logs, and launch checklists
•Coordinate technical discussions and API integration activities
•Organize testing, user acceptance, defect tracking, and retesting
•Coordinate readiness reviews, sign-offs, launches, stabilization, and handover
•Document decisions, responsibilities, and next steps
•Coordinate resolution of authorization, issuance, settlement, reconciliation, dispute, and processing issues
•Maintain program records and prepare project status reports
