About the Role
As a UX Writer within the John Lewis Finance team, you will play a crucial role in shaping exceptional user experiences across our website. Your collaboration with researchers, product designers, product managers, marketers, commercial teams, and engineers will be key in developing customer-centric journeys. You will be instrumental in producing clear, compliant and accessible content for our customers. You're able to translate complex, commercial and technical briefs into intuitive customer-friendly experiences that are accessible for all.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
•Salary range - The salary range for this role is £41,000 to £63,000 per annum, depending on skills and experience
•Contract type - This is a 12 month secondment
•Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 2-3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings. Core days will vary.
•Hours of Work - 35 hours per week
•Location - Pimlico, London
Responsibilities
•Planning, designing and writing user-centred copy for the John Lewis Money website, and other touchpoints
•Working alongside UX and UI Designers in multidisciplinary product teams
•Providing a holistic view of the content experience and mapping across all omnichannel touchpoints
•Under the direction of the Lead Copywriter, delivering great copy in response to briefs following brand and tone of voice guidelines
•Adhering to Financial Promotions regulatory, legal and compliance standards
•Advocating for user-centred design in the wider Partnership and sharing UX writing best practice
•Other copywriting needs of the business as required
Location: London Central Office, 1 Drummond Gate, London, SW1V 2QQ
Requirements
•Customer first approach - the natural ability, before all else, to see the world first from the viewpoint of our customers
•Relevant copywriting or UX writing experience for digital channels
•Ability to prioritise work effectively
•Strong communication skills and ability to work across teams
•Enjoy working in a fast-paced environment
•Meticulous eye for detail
•Experience in Financial Services or other regulated industry
•Experience in the Atlassian suite of software (Jira & Confluence) is desirable
•Working alongside or embedded in Agile sprint teams
•Comfortable putting content directly into Figma
Closing Date: November 1, 2026
Pay: £41,000.00 - £63,000.00 Annual
Contract Type: Temporary
Hours of Work: 35
Job Level: Partnership Level 8
Conditions
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world.
Important points to note: some roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some roles. We recommend applying as soon as possible as vacancies can close early if there is a high number of applicants. We support flexible working, which might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible - please discuss this with the hiring manager during your interview.
