About the Role
As Associate Product Manager for the John Lewis Partnership's Retail Media Hub, you will support the development and delivery of the digital Order Management System that enables John Lewis and Waitrose to grow their retail media business and help achieve revenue targets and long term growth ambitions. Working with the Product and Retail Media Proposition Leads, you will translate business needs, user feedback and operational challenges into prioritised product improvements. You will develop a strong understanding of the platform, its users and the retail media booking process, becoming the subject matter expert for your product area. You will own the day-to-day Product Backlog, define requirements and coordinate delivery to improve the booking experience, operational efficiency and platform performance. You will collaborate with commercial, operational and technology teams to identify opportunities, solve problems and deliver value. Using data, insight and feedback, you will inform product decisions, communicate progress and contribute to the wider product roadmap while developing your product management expertise.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
•Expected Salary - Salary up to £65,000, depending on experience
•Contract type - This is a permanent contract
•Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 2-3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings.
•Hours of Work - 35 hours per week
•Location - Pimlico, London
Responsibilities
•Product Ownership & Delivery: Own and prioritise the Product Backlog aligned to the Objectives and Key Results, translate needs into user stories and acceptance criteria, and help shape the roadmap.
•Commercial & Stakeholder Engagement: Build strong relationships across retail, operational, and tech teams, evaluate business requests, and align expectations.
•Insight & Continuous Improvement: Use data and user feedback to optimise the booking experience, reduce manual effort, and improve platform performance.
Location: London Central Office, 1 Drummond Gate, London, SW1V 2QQ
Requirements
•Strong problem-solving skills, with the ability to identify challenges and develop practical solutions.
•Excellent communication and collaboration skills across business and technology teams.
•Strong organisational skills, with the ability to manage competing priorities and adapt to change.
•Ability to translate user needs and business processes into clear product requirements.
•Analytical approach to decision-making, using data and feedback to identify opportunities.
•Confidence working with technical detail and learning new platforms and capabilities.
•Proactive mindset, with a focus on continuous improvement and better ways of working.
•Collaborative team player who takes ownership, follows through on commitments and builds trusted relationships.
•Proven experience working in Agile environments, such as Scrum or Kanban.
•Experience with SaaS platforms, CRM systems or enterprise applications.
•Familiarity with Salesforce, Advendio or advertising and booking platforms.
•Experience supporting digital product delivery, from requirements through to release.
•Understanding of retail media, digital advertising or campaign booking processes.
•Experience using data and analytics to inform product decisions.
•Experience working with technology teams and managing cross-platform dependencies.
Closing Date: November 4, 2026
Pay: £52,000.00 - £80,000.00 Annual
Contract Type: Permanent
Hours of Work: 35
Job Level: Partnership Level 7
About the Company
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As Partners we all share the responsibility of ownership and in its rewards.
Important points to note: some roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some roles. Vacancies can close early if there is a high number of applicants. The company supports flexible working, which might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible, to be discussed with the hiring manager during interview.
