What You Can Expect:
At Rhenus, every role makes a difference, and our UK Transport Customer Solutions Operators are no exception. Acting as the link between our drivers, customers and operational teams, you'll play a vital role in delivering reliable service while keeping safety, efficiency and compliance at the forefront. If you enjoy taking ownership, solving problems and making a positive impact every day, you'll find plenty of opportunities to grow and succeed with us.
Main duties (to include, but not limited to):
•Create efficient daily and weekly transport plans for company vehicles and subcontractors
•Allocate drivers, vehicles, and routes in line with customer requirements and operational constraints
•Monitor live progress and adjust plans proactively to manage delays, breakdowns, or customer changes
•Ensure optimal vehicle fill, route efficiency, and cost control
•Act as the main point of contact for drivers during shifts
•Communicate clear instructions, updates, and expectations
•Liaise with warehouse, customer service, and external partners to ensure smooth loading and delivery
•Ensure all plans comply with UK Working Time Directive, and O‑Licence requirements
•Monitor driver infringements and support corrective actions
•Maintain accurate records for audits and internal reporting
•Support the Transport Manager with incident reporting and investigations
•Provide timely updates to customers on delivery status, delays, or issues
•Build strong working relationships with key customer contacts
•Ensure service levels are met and exceeded wherever possible
•Use TMS/telematics systems to plan, track, and update transport activity
•Maintain accurate data for KPI reporting (OTIF, utilisation, empty running, etc.)
•Support cost control through efficient planning and reduction of waste
What You Bring:
Key Competencies
•Experience in transport planning within UK road freight
•Strong knowledge of Drivers' Hours, WTD, and general transport compliance
•Ability to work under pressure and make quick, informed decisions
•Excellent communication skills with drivers, customers, and internal teams
•Competent with transport planning systems, telematics, and Microsoft Office
•Strong geographical knowledge of the UK road network
•Experience with pallet networks, groupage, full loads, or multi‑drop operations
•Calm, organised, and solutions‑focused
•Confident decision‑maker with strong attention to detail
•Fair, consistent, and able to build trust with drivers
•Commercially aware and cost‑conscious
•Proactive, adaptable, and able to manage competing priorities
Skills and Experience
•Advanced Excel skills
•Good communication skills
•Min 1 year experience in planning UK domestic trips
Qualifications
•GCSE Maths and English Grade 4 and above (or equivalent)
