About the Company
Natro, founded in Istanbul in 1999, provides services in the international web hosting sector including domain services, web hosting, server rental and hosting, email services, and security solutions.
Turhost, founded in İzmit in 2004, provides services in domain registration, hosting, email services, virtual server services, streaming services, and online commerce projects.
Natro and Turhost are part of the team.blue ecosystem, one of Europe's leading digital service providers. team.blue is a global ecosystem of more than 60 successful brands operating in 22 European countries. It serves over 3.3 million SME customers with the products and services they need to succeed online, backed by expert teams and strong technological solutions.
Brands within the team.blue ecosystem offer traditional hosting services such as domains, email, web hosting, e-commerce and server hosting, as well as specialized SaaS products such as compliance, marketing tools, and team collaboration solutions. Thanks to this broad product and service portfolio, team.blue is a strong partner offering online businesses and entrepreneurs across Europe the digital solutions they need under one roof.
Role: Customer Operations Advisor
We are looking for a Customer Operations Advisor to join the Customer Operations department of our Turhost brand — someone who prioritizes customer experience, has strong communication skills, and is solution-oriented.
In this role, you will accurately understand our customers' needs and provide them with fast, accurate and high-quality solutions, while also helping to direct potential customers to products and services suited to their needs.
After an in-person onboarding training process, you will be able to work in a hybrid working arrangement.
Key Responsibilities
•Responding to customer calls and written requests in a timely and effective manner
•Accurately analyzing customer needs and providing appropriate solutions and information
•Ensuring high customer satisfaction through accurate information transfer and a quality service approach
•Understanding the needs of potential customers and directing them to products and services suited to them
•Handling customer issues with a solution-oriented approach
•Coordinating with relevant teams when necessary to resolve customer requests
•Staying up to date on our products and services and accurately conveying this information to customers
Skills and Qualifications
•Graduate of high school, vocational school, or university departments in Computer Science, Electrical, Electronics, or Telecommunications
•Strong in customer communication and interpersonal relations
•Clear diction, developed written and verbal communication skills
•Able to effectively use phone communication and presentation skills
•High persuasion ability, creative and solution-oriented
•Team-oriented
•Able to work effectively in stressful and busy work environments
•Proficient in MS Office programs and fast typing ability
•Preferably at least 2 years of experience in call center or similar customer service positions
•Knowledge and experience in internet and web hosting services
•Knowledge of domain management or prior experience managing a domain
•Experienced with ready-made scripts/content such as WordPress, Joomla, OpenCart
•Able to adapt to a 24/7 shift working schedule
•Preferably intermediate level of English
•For male candidates: completed military service or deferred for at least 2 years
Diversity and Inclusion
Diversity and inclusion are at the core of our work culture. Beyond technical competencies, we place great importance on respecting each other, open communication, and trust-based collaboration. We do not tolerate intolerance.
ESG
At team.blue, our responsibility toward the environment and each other is at the center of everything we do. Our current Impact Report details our ongoing ESG efforts and sustainability goals. You can review our team.blue Impact Report 2025 to learn more about our work on sustainability and creating positive impact.
