# About the Role
paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We're currently seeking an experienced and proactive Level 2 Technical Support Specialist to join our growing team in Limassol, Cyprus. As a Level 2 Tech Support Specialist, you will handle advanced technical issues escalated from Level 1 Support, perform in-depth troubleshooting, and work closely with our development and product teams to ensure timely and accurate resolutions.
Responsibilities
•Deep-dive diagnose and fix complex product, integration, and system problems
•Communicate directly with customers — clear updates, real solutions
•Reproduce issues in test environments, dig through logs, and hunt down root causes
•Partner with Dev and QA to push verified bugs to resolution
•Master paytech's products and integrations inside out; always be the first to know what's new
•Test upcoming features and releases before they reach customers
•Write sharp, reusable troubleshooting guides and knowledge base articles
Requirements
•1+ years in technical support or IT helpdesk within the payments industry
•Solid hands-on experience with APIs, payment flows, and basic SQL queries
•Comfortable with Postman, CRM/ticketing systems (Zendesk, Jira, etc.)
•Strong troubleshooting skills — you can dig deep, find the real cause, and actually fix it
•Fluent English (both spoken and written) — you can explain complex things simply
•Team player who enjoys collaborating with Dev, Product, and QA
•Passionate about delivering high-quality technical support and maintaining strong client relationships
Conditions
•Our hybrid model gives you more flexibility to get work done where you do it best – whether it's from home or from our flexible office spaces worldwide.
•Challenge yourself and learn new technical or soft skills with a training budget for your growth and personal development.
•Join our employee-led activities. Connect with people with similar interests and contribute to shaping our dynamic culture.
•Feel your best with initiatives that promote physical and mental well-being, like mindfulness sessions.
•Meet and mingle with your colleagues at our celebrations, social gatherings, and team-building activities, held year-round.
