Overview
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
What We're Looking For
Resolves problems with customers via telephone, email or chat sessions using full technical product knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by the team. Supports the effective operation of the Technical Support Team.
Essential Duties and Responsibilities
•Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
•Resolves escalated and complex technical issues.
•Develops and improves processes and tools and contributes to platform development.
•Analyzes and prepares reports on effectiveness and efficiency of support center.
•Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors.
•Maintains contact with vendors and internal technical team.
•Builds relationships with business leaders, technology business partners and customer support technicians.
•Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.
•Demonstrates ability to support less experienced agents and serve as an escalation point.
•Demonstrates strong customer service, communication and problem solving.
Benefits
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
